Privacy Policy

1. Information We Collect

We collect information in several ways:

• Directly from You: Name, email address, phone number, billing and shipping addresses, payment information, and order details.
• Automatically: IP address, browser type, pages visited, time and date of visits, referring URLs, and clickstream behavior through cookies and similar technologies.
• From Third Parties: Payment processors (Stripe) and shipping carriers provide information to complete transactions and deliver orders.

2. How We Use Your Information

We use collected information for:

• Processing orders and payments
• Shipping and delivery of precious metals
• Customer service and support
• Marketing communications (with your consent)
• Website improvement and analytics
• Fraud prevention and security
• Compliance with legal obligations

3. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

• Right to Know: Request what personal information we collect, use, and share about you.
• Right to Delete: Request deletion of personal information we have collected from you.
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at contact@mysilver.io. We will verify your identity before processing your request.

4. Information Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Third-Party Service Providers

We share your information with trusted third parties who help us operate our website and conduct our business:

• Stripe: Payment processing and fraud prevention
• Shipping Carriers: Delivery of precious metals orders
• Email Service Providers: Newsletter communications

We have written agreements with all service providers requiring them to protect your information and use it only for purposes we specify.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze site usage. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods vary by data type and legal requirement.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us personal information, we will delete such information immediately.

10. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the effective date and posting the revised policy on our website.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: